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How to create a canned response

Chatwoot

How to create a canned response

8 stepsExcellent0 viewsMarch 17, 2026

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Clicking the Settings menu item in the left sidebar, expanding a submenu with options including Canned Responses

Canned Responses menu item selected in the Settings sidebar, showing the Canned Responses management page with a table of pre-written reply templates

Clicking the Add Canned Response button in the top-right corner to open the creation form

The Short code input field highlighted with a blue border, indicating it is focused and ready for input

The Short Code input field in the Add Canned Response dialog containing the typed text 'welcome'

The Short code input field losing focus, with its border changing from blue to gray

The Message text field in the Add canned response dialog, populated with a support team welcome message

Clicking the Submit button in the modal dialog to save the new 'welcome' canned response

1/8Open Settings in the left sidebar

1/8

Step-by-Step Guide

1

Open Settings in the left sidebar

Clicking the Settings menu item in the left sidebar, expanding a submenu with options including Canned Responses

2

Open the Canned Responses section

Canned Responses menu item selected in the Settings sidebar, showing the Canned Responses management page with a table of pre-written reply templates

3

Click Add Canned Response to open the form

Clicking the Add Canned Response button in the top-right corner to open the creation form

4

Click the Short Code field to focus it

The Short code input field highlighted with a blue border, indicating it is focused and ready for input

5

Type a short code for the canned response

The Short Code input field in the Add Canned Response dialog containing the typed text 'welcome'

6

Click away to confirm the short code

The Short code input field losing focus, with its border changing from blue to gray

7

Type your canned response message

The Message text field in the Add canned response dialog, populated with a support team welcome message

8

Click Submit to save the canned response

Clicking the Submit button in the modal dialog to save the new 'welcome' canned response

✓

Complete

All 8 steps completed. How to create a canned response.

Steps

Step 1: Open Settings in the left sidebar

Step 1: Open Settings in the left sidebar

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