Chatwoot

How to create a new canned response called Greeting with the message Hello, how can we help you today?

7 steps1m 24sExcellent71 viewsFebruary 11, 2026

Step 1: Scroll down to find Settings gear icon at bottom of sidebar.

Step 2: Click 'Settings' in sidebar to open settings.

Step 3: Click 'Canned Responses' in the settings menu.

Step 4: Click 'Add canned response' button to open form.

Step 5: Type 'Greeting' in the short code field.

Step 6: Type message content in the text editor field.

Step 7: Click 'Submit' to save the canned response.

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